Welcome to the Booked & Beautiful Support Center. We are here to help you succeed.
For Service Providers (Salon Owners & Stylists)
Q: Can you set up my account for me?
A: Yes! We offer a White-Glove Setup Service for a flat $100 fee. Our team will completely set up your dashboard, including adding your services, employees, branches, and availability. Email us at support@bookedandbeautiful.site to request this service.
Q: Where can I learn to set up my account myself?
A: We have a full YouTube channel with step-by-step video tutorials for every feature. You can find it here: [Insert Your YouTube Link Here]
Q: How do I create my booking page?
A: Log in, go to 'Settings' and then 'Booking Page'. From there, you can customize your page, add services, and set your availability. Then, share your unique link with your clients.
Q: How do I get paid?
A: We use Stripe for secure payments. Connect your Stripe account in the 'Payments' section of your dashboard, and client payments will go directly to you.
Q: Can I manage a team?
A: Yes. Depending on your plan, you can add team members, assign them services, and manage their calendars from your main account.
For Clients/Customers
Q: How do I book an appointment?
A: Click the booking link from your stylist or salon. Select a service, choose an available time, and book your appointment.
Q: How do I cancel or reschedule?
A: Use the link in your booking confirmation email to cancel or reschedule. Please note the salon's cancellation policy.
Q: Is my payment info safe?
A: Absolutely. We use Stripe, a secure, PCI-compliant payment processor. Your full card details are never stored on our servers.
Please use the appropriate email below for a faster response.
For Technical Support, General Questions, and White-Glove Setup:
support@bookedandbeautiful.site
For Billing and Payment Issues:
billing@bookedandbeautiful.site
To Request Data Deletion:
Please use our dedicated Data Deletion Request page.
We strive to respond to all inquiries within 24-48 hours during business hours (Monday-Friday, 9 AM - 5 PM EST).
— The Booked & Beautiful Team
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